Yes, The Ordinary is available in the UAE. We are an authorized retailer of The Ordinary products in the UAE. All our products are 100% authentic and sourced directly from the official distributors.

You can purchase The Ordinary products through our website with delivery available across all emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah.

No, The Ordinary is not a Korean brand. The Ordinary is a brand under DECIEM, a Canadian company founded in 2013. The brand is known for its clinical, science-based approach to skincare with transparent pricing and formulations.

While Korean skincare (K-beauty) has gained popularity for its innovative formulations, The Ordinary follows a different philosophy focused on single-ingredient solutions and clinical formulations.

Yes, we sell 100% authentic The Ordinary products in the UAE. Our products are sourced directly from authorized distributors, ensuring that you receive genuine products with the full efficacy and safety standards that The Ordinary is known for.

Each product comes with proper labeling, batch codes, and packaging consistent with The Ordinary's global standards. We take product authenticity very seriously and guarantee the legitimacy of all items sold on our website.

The Ordinary products are primarily manufactured in Canada, where the parent company DECIEM is based, not in the USA. DECIEM has production facilities in Canada where they formulate, produce, and package many of their products.

The brand maintains strict quality control standards across all their manufacturing facilities to ensure product consistency and efficacy regardless of where they are produced.

We offer two shipping options across the UAE:

• Standard Shipping: Delivery within 2-3 business days (AED 15). Free for orders over AED 100.
• Express Shipping: Delivery within 1 business day (AED 20).

All orders are carefully packed to ensure products arrive in perfect condition. Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.

We currently deliver to all emirates in the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah.

To verify the authenticity of The Ordinary products, check for these indicators:

• Packaging: The Ordinary uses minimalist packaging with consistent fonts, colors, and design elements.
• Batch Codes: All genuine products have batch codes printed on the bottom of the product or on the packaging.
• Product Consistency: The texture, color, and scent should be consistent with official product descriptions.
• Price: If the price seems too good to be true, it might be counterfeit. The Ordinary is already known for affordable pricing.
• Authorized Retailers: Purchase only from authorized retailers like us to ensure authenticity.

All products sold on our website are 100% authentic and sourced directly from authorized distributors.

To initiate a return or exchange:

1. Contact our customer service team at support@theordinaryuae.com within 14 days of receiving your order.
2. Include your order number and the reason for return/exchange in your email.
3. Our team will provide you with a return authorization and instructions.
4. Package the unused product in its original packaging.
5. Ship the item back using the provided return instructions.

Please note that returned items must be unused, in their original condition and packaging. Once we receive and inspect the returned items, we'll process your refund or exchange.

For hygiene reasons, we cannot accept returns on opened products unless they are defective.

To change or cancel your order:

• Orders can be modified or canceled within 1 hour of placing them.
• Contact our customer service team immediately at support@theordinaryuae.com with your order number and request.
• If your order has not yet been processed, we can cancel it and issue a full refund.
• If you need to change your shipping address or add/remove items, we'll try to accommodate your request if the order hasn't been processed.

Please note that once an order has been processed and shipped, it cannot be canceled. In this case, you would need to follow our return process after receiving the order.

After placing an order, you'll receive confirmation in several ways:

1. Order Confirmation Page: You'll see a confirmation page immediately after checkout.
2. Order Confirmation Email: An email will be sent to your registered email address with your order details and order number.
3. Shipping Confirmation: Once your order is shipped, you'll receive another email with tracking information.
4. Account Order History: If you created an account, you can log in and check your order status under "Order History."

If you don't receive a confirmation email within 24 hours, please check your spam folder or contact our customer service team with your order details.

Our refund process works as follows:

• Once we receive your returned item(s), we'll inspect them to ensure they meet our return policy requirements.
• After approval, we'll process your refund within 3-5 business days.
• The refund will be issued to the original payment method used for the purchase.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your bank's processing times.

For canceled orders that haven't shipped yet, refunds are typically processed within 24-48 hours.

You'll receive an email notification once your refund has been processed.