Legal
Privacy Policy
Your trust matters as much as your skin. This policy explains what we collect, why, and the control you have over it.
Last updated: June 2026
Who we are
Natty Women operates this store and is responsible for the personal data described here. If you have any questions, contact us through our contact page.
Information we collect
We collect what we need to fulfil your order and improve your experience: your name, email, phone number, shipping and billing address, and order history. Payment card details are entered directly into our payment provider's secure fields and are never stored on our servers. We also collect limited technical data such as device, browser, and pages viewed.
How we use your information
- To process, ship, and support your orders, and to send order updates.
- To provide customer care and respond to your enquiries.
- To improve our products, site, and service.
- To send marketing only where you've opted in — you can unsubscribe at any time.
- To prevent fraud and meet our legal obligations.
Payments
Payments are processed securely by our payment provider (Tap Payments) over encrypted connections, with 3-D Secure where applicable. We receive confirmation of the transaction and a reference, but not your full card number.
Cookies & analytics
We use cookies and similar technologies to keep your cart and session working, understand how the site is used, and measure marketing. This may include analytics and advertising tools such as the Meta (Facebook) Pixel and its server-side equivalent. You can control cookies in your browser settings; some features may not work without them.
Sharing your information
We don't sell your personal data. We share it only with the partners that make your order possible — payment processors, shipping carriers, and email providers — and only as needed to deliver the service, or where required by law.
Data retention
We keep order and account records for as long as needed to provide our service and meet legal, tax, and accounting requirements, after which they are securely deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may object to or withdraw consent for marketing at any time. To make a request, contact us via the contact page and we'll respond within a reasonable period.
Security
We use industry-standard measures — including SSL encryption and secure payment processing — to protect your data. No method of transmission is perfectly secure, but we work continuously to safeguard your information.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with a revised date above.